COVID-19 and insurance cover

The COVID-19 pandemic has had an impact on the super of all Australians, and some members have experienced the loss of employment or reduced working hours.

Many members are concerned about the impact this may have on their insurance cover.

However, any insurance that you have through LGS will not be affected as long as there are sufficient funds in your account to pay the regular premiums.

Members will receive a letter from LGS if their super balance becomes too low to cover their insurance premiums, or if their account has become inactive.

You can make top-up contributions to your super account to retain your insurance cover, however, you are welcome to call us to discuss what options are available.

If making a claim, it’s important to note that there are no COVID-19 exclusions or clauses that specifically relate to pandemics in any LGS insurance policies.

Please note that all insurance cover is subject to the terms and conditions of the LGS insurance policies.

If you need help with a claim or your premiums, or if you have any questions about your insurance cover, please call us on 1300 LGSUPER (1300 547 873) between 8.30am and 5.00pm, Monday to Friday.

Frequently asked questions

Will losing my job or having my hours reduced affect my insurance cover?

It will not affect your insurance cover as long as the balance in your super account is sufficient to pay your regular insurance premiums.

Our insurer participates in the Financial Services Council’s COVID Total and Permanent Disability Claims Initiative. This initiative ensures that if people lose their job, are stood down, or have reduced working hours due to COVID-19, it will not affect their total and permanent disability (TPD) cover if they make a claim for a disability occurring between 11 March 2020 and 1 January 2021 inclusive.

Eligibility criteria

This initiative is designed to help members if they meet all the following criteria:

  • were working in their normal capacity on 11 March 2020
  • have had reduced working hours or lost their job due to COVID-19 since 11 March 2020
  • become disabled as a result of an illness or injury between 11 March 2020 and 1 January 2021 inclusive
  • have maintained their TPD cover at the time they became totally and permanently disabled
  • lodge their completed claim form on or before 31 March 2021.

For members that meet the above criteria, our insurer will assess their claim based on their working arrangements as at 11 March 2020 (the date when COVID-19 was declared a pandemic).

This means that people can keep the cover they had based on their working arrangements before the COVID-19 pandemic declaration.

For more information, take a look at the COVID Total and Permanent Disability Claims Initiative.

How will I know if my balance is too low to pay the premiums?

You will receive a letter from LGS if your balance is not enough to cover your premiums and your insurance cover will lapse as a result.

You can log in to Member Online to check your current account balance and the amount of your premiums.

What can I do if my balance is too low but I want to keep my insurance cover?

You can make top-up contributions to your super to pay for your premiums and maintain your insurance cover.

If you need to discuss the options available to you, call us on 1300 LGSUPER (1300 547 873) between 8.30am and 5.00pm, Monday to Friday.

Will my claim be denied if I contract COVID-19?

There are no COVID-19 exclusions or clauses that specifically relate to pandemics in any LGS insurance policies.

Where can I get additional information or support when I’m making a claim?

If you need more information or support when making a claim on your insurance policy, you can call us on 1300 LGSUPER (1300 547 873) between 8.30am and 5.00pm, Monday to Friday.

You can also log in to Member Online to check your current insurance details and the amount of your premiums.

 

The information on this website is of a general nature only and does not take into account your personal objectives, situation or needs. You should consider obtaining professional financial, taxation and or legal advice tailored to your personal circumstances prior to making any financial decision.