email:     

We would also like to include your General Manager in future correspondence.
General Manager's email:

1. Overall, what score out of ten would you rate your own level of satisfaction with Local Government Super? A score of 10 means you are extremely satisfied and a score of 0 means you are extremely dissatisfied.
SCORE OUT OF 10:  
Why is that?

2. Have you personally encountered any problems when dealing with Local Government Super?
Yes  No (go to question 4)

3. Please describe the problem/s you have experienced below. Please enter as much detail as possible.

4. Please enter when you were last contacted by Local Government Super.

5. And thinking back to when you were last contacted by Local Government Super, using a scale from 0 to 10, how satisfied were you with the contact? A score of 10 means you are extremely satisfied and a score of 0 means you are extremely dissatisfied.
SCORE OUT OF 10:  
Why is that?

6. Are you aware that our Client Relationship Managers can come to your worksite to present to staff on superannuation and retirement?
Yes   No  

7. Would you like more information on this service?
Yes   If yes, please provide your phone number:  
No  

8. Do you need one-on-one assistance with billing matters, Scheme rules and super legislation?
Yes   If yes, please provide your phone number:  
No  

9. Did you know that under state based legislation you do not have to offer 'Choice of Funds' to new employees?
Yes  No

10. Approximately, what proportion of your new employees join Local Government Super? Please indicate a percentage from 0-100% below.
%

11. Is it your practice to hand out the 'Choice of fund' pack to new staff?
Yes  No  Why not?   

12. Did you know that staff leaving your employment can keep contributing to their Local Government Super account and ask their new employer to contribute their super to this account?
Yes  No  Not sure

13. Is it your practice to hand out the 'Leaving your employer?' brochures to staff who are departing your employment?

Yes   No  Why not?   

14. Is it your practice to recommend they seek financial planning advice from our financial planners?
Yes   No  Why not?   

15. Are you aware that Local Government Super operates an 'Employer Helpline' (1800 636 441)?
Yes  No (go to question 18)

16. And have you ever used the 'Employer Helpline' (1800 636 441)?
Yes  No (go to question 18)

17. And overall using a scale from 0 to 10, how would you rate your level of satisfaction with the 'Employer Helpline'? A score of 10 means you are extremely satisfied and a score of 0 means you are extremely dissatisfied.
SCORE OUT OF 10:  
Why is that?

18. As an employer, what information would you like to be available on the employer section of the website (that is, the public area)?

19. And as an employer what functionality would you like to see on the employer login section of the website (that is, the secure area)?